PRODUCT AND STOCK INFORMATION
Our sneaker high heels are a combination of high heel and sneaker (sports shoe). With the Sport High Heels, also called Sneaker Heels, the label MISSY ROCKZ presents a new type of shoe, which focuses on a high degree of wearing comfort, fancy designs and top quality. The Sport High Heel designs have sharply cut stiletto heels at a height of 8.5 cm or 10.5 cm and are available in EU shoe sizes 35 - 42.
The sneaker high heels are comfortable to wear compared to other high heels due to the sports shoe style and the inner padding, which can be equated with that of a good sneaker shoe, the plateau and the breathable memory foam outsole. A soft upper made of breathable textile lining surrounds the foot perfectly and provides a high wearing comfort and an optimal balance. The wearing comfort can be equated with a "like walking on clouds" feeling. The air holes in the toe area not only ensure a pleasant shoe climate, but also, together with the white shoe tongue, force the sporty character.
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Our sneaker high heels are basically normal in size. If you vary between two sizes, we always recommend the smaller size, because the heels still shrink a little. But if you have a narrower or wider foot, we have to look again in the concrete case, because there are slight differences between the models. If you are not sure about your size, you are welcome to write to us and give us your exact measurements, then we can give you a recommendation. Please note that we cannot give any "guarantee" on the accuracy of fit. We only make recommendations, as every foot is different and we cannot make any general statements. Otherwise you can also find further product information about the respective sneaker heel at: www.missy-rockz.com.
Please note that the information is only a benchmark and that we cannot give a 100 % guarantee regarding the size. A complete certainty can only be created by a fitting! We would also like to point out that the fit is also influenced by our heel heights of 8.5 cm and 10.5 cm. If you are at the border between two sizes with your size allocation, we recommend that you choose the smaller shoe size at least for the 8.5 cm heel variant, as the 8.5 cm variant is slightly larger compared to the 10.5 cm variant.
No! Our MISSY ROCKZ High Heels are made of high quality, 100% vegan leather without animal suffering.
For the upper material of our sneaker high heels we use 100% vegan leather. In the shoe, mesh from nylon & synthetic wool is used. The outer sole consists of PU and the cover sole of micro-fiber and memory foam.
The laces on our new models are deliberately shorter ;) You can simply lash them short and then put them in at the sides. This looks nicer than with a bow. Furthermore our laces are now thicker and you automatically have a better hold.
We have sneaker high heels with two heel heights. Our models are available with 8.5 cm and with 10.5 cm heel. In the meantime we offer many models with both heel variants and only rarely models with only one heel variant.
MISSY ROCKZ currently only produces high heels. You can find the heel height in the respective product description. In addition we have marked each article with a heel height icon, from which you can see the availability of the respective heel height.
If you click on a model on our website and then select the color or heel height, all available sizes will be displayed in the drop-down menu. If you can click on a size and add it to your shopping cart, the shoe is available in your desired size. If a size is displayed in light grey and cannot be clicked, the shoe in this size is currently sold out. You are welcome to send us an e-mail and let us inform you if the model is available again or if it will be produced again.
Many of our Sport High Heel models in the MISSY online shop are produced in limited editions and are marked as "limited editions". So with limited editions you have to be fast before they are sold out. The models which are only available in limited quantities and may no longer be available in all sizes, can be recognized by the "almost sold out" banner above the respective article. However, MISSY ROCKZ also has some models, such as the DEATHHEAD BLACK or the STREET ROCKZ Sneaker High Heel permanently in its assortment.
Ordering from MISSY ROCKZ is easy. After you have placed the desired items in your shopping cart, you can use the CHECKOUT button to place your order. You can either order as a guest with your e-mail address or register for a customer account. If you already have a customer account, you can simply log in with your e-mail address and password. You will then be guided through the order process in three steps (address - payment method - purchase) and can complete your order. Optionally you can enter a coupon code below the ordered articles. With the help of your customer account, you can complete the order process even faster since your data is already stored and you can therefore also process the payment faster.
With the help of the wishlist you can save all your desired products to be able to access them later comfortably in a list overview. You can also edit and delete your desired products there. If you are in the product view, there is a field "Wish list" below "Add to shopping cart". If you click on the little heart, the item will be added to your wishlist. You can recognize the “Wishlist” at the top next to "Currency" and "Login" by the heart icon.
Unfortunately it is not possible to order by telephone from MISSY ROCKZ due to system technical reasons. Our customer service will be happy to help you via telephone or e-mail if you have any questions regarding the placement of an online order, a complaint or the returns process.
No, there is no minimum order value in the shop.
As long as your order is not yet in the shipping process with us, we can process your
cancellation in our system. Simply send us an e-mail to email@example.com. Unfortunately we cannot guarantee that we can still stop the shipping process. Please contact us as soon as possible.
After your order you will receive an order confirmation by e-mail which contains your invoice and delivery address as well as the selected payment method in addition to the items you have ordered. In the further process you will receive a shipping confirmation when the goods have left our warehouse.
We ship our parcels with DHL, so you always have a tracking number and you can track the parcel. To check the delivery status of your order, check the shipping confirmation that you received by email. For each package that is shipped to you, you will receive a shipping confirmation including a tracking link by email.
If you would like to check whether your order has been placed correctly you can see this in the order confirmation sent by us by e-mail. In general, we ask you to check your order confirmation again to ensure that it is correct, so that your order can be delivered to you quickly and as requested. If you have any questions, please feel free to contact our customer service.
Of course you can also order something from us using your tablet or smartphone. Simply visit our shop - the website has been specially optimized for mobile devices.
A shop in this sense unfortunately does not exist. But we do have a MISSY ROCKZ showroom in Dresden, where you can come by for a try on/purchase appointment. To make sure that we have your desired models in your size/heel height on site, it would be nice if you could send us a short mail to firstname.lastname@example.org with exactly this information and a few date proposals.
For domestic deliveries (Germany) you have the following payment options:
- Cash payment upon pick-up (only possible in Dresden and by appointment at email@example.com) - Prepayment by bank transfer
- Payment by PayPal Express
- Payment by PayPal Plus (credit card, direct debit, purchase on account)
The payment options "purchase on account", "direct debit" and "credit card" are offered and controlled by the payment service provider PayPal ("PayPal Plus"). So if you choose the option "purchase on account", you will receive a note on your MISSY ROCKZ invoice that you are transferring the money to PayPal and not to MISSY ROCKZ. No PayPal account is required for this. Furthermore you have the possibility to pay by instalments. For this you need a registered PayPal account. If you have any questions about the payment options, please contact us at any time at firstname.lastname@example.org.
For deliveries abroad you have the following payment options:
- Payment by PayPal Express
- Payment by credit card (powered by PayPal)
- Prepayment by bank transfer (only for eurozone countries)
You will receive your invoice by e-mail. If you have lost your invoice, please contact our customer service and we will send it out again to you.
The VAT is shown in each invoice for domestic invoices (Germany) and deliveries within the EU. No VAT is shown for deliveries to countries outside the EU, such as Switzerland.
You can enter the respective company name for your invoice address when your order.
Yes, in Germany, our partner PayPal offers this service. If you choose this payment method, you need a registered PayPal account. The transaction is completely handled by PayPal. Please note that PayPal reserves the right to refuse this payment method due to insufficient creditworthiness.
The best way is to contact PayPal directly on 0800 7234500, as we unfortunately have no concrete insight into the payment process. If you have any further questions, please feel free to contact us again afterwards.
Bank holder: Luise Fanny Mißbach
IBAN: DE82 8504 0000 0211 8834 00
Account number: 211883400, Bank code: 85040000
Bank institute: Commerzbank
Purpose of use: your „Order ID“
Important: In order to be able to guarantee the allocation of your payment, we ask you to state the order ID listed in your order in the intended purpose.
SEPA stands for Single Euro Payments Area. This is the name given to the new uniform regulation for national and European payment transactions. The IBAN (International Bank Account Number) is a number that replaces all national account details (in Germany account number and bank sort code). The BIC (Business Identifier Code) is an internationally standardized bank code (comparable to the bank sort code in Germany) that uniquely identifies payment service providers worldwide.
We distinguish between promotional vouchers ("EXAMPLECODE") and sales/value vouchers. In our social media and newsletter campaigns you will usually find promotional vouchers, so-called "campaign codes", which reduce the value of your shopping basket by a certain amount. These vouchers are limited and only valid for a short time. Attention - you can only redeem one code per order.
Further we sell so-called value coupons in the online shop under https://www.missy-rockz.com/en/voucher. You can choose between 25 €, 50 €, 100 €, 150 € and 200 €. These coupons can be given away simply and comfortably. After your purchase, you will receive your voucher in PDF format (e-mail dispatch) with a 6-digit voucher code, which you can redeem in the shopping basket area up to 3 years after your purchase. Attention - you can only redeem one code per order.
If you have a voucher, then you can enter the voucher code directly in the shopping cart / checkout area in the field "voucher code". The invoice amount of your order is then immediately reduced in the browser window by the value of your voucher.
In principle, vouchers cannot be posted subsequently for technical reasons. If you have forgotten to redeem a voucher, simply use it with your next order.
- The voucher has expired
- You have already redeemed a voucher code for this order
- The voucher was issued for a specific customer account
- The voucher has a minimum order value
- The voucher is only valid for certain promotional goods
No, you can only redeem one promotion or gift voucher per order.
You can simply enter your voucher as often as you want until the value is used up.
No, the voucher can only be used as a discount code in the shop.
No, unfortunately not. A payout of the voucher value is not possible. Please redeem the voucher in our online shop www.missy-rockz.com.
SHIPPING & DELIVERY
In Germany the shipping costs are 4,90 € per order. Further shipping costs to other European and non-European countries can be found here: https://www.missy-rockz.com/en/webshop/shipping-methods-and-costs. If a delivery is made to countries outside the European Union, additional costs may be occur for which we are not responsible, such as customs duties, taxes or money transfer fees (bank transfer or exchange rate fees), which are to be borne by the buyer.
Self collection is only possible at our headquarter in Dresden, Germany. Please make an appointment with us by e-mail at email@example.com. In this case no shipping costs will be charged. Please bring the money in cash with you when you pick up the goods from our office at Leipziger Straße 33 in 01097 Dresden.
Unless otherwise specified in the respective article description, the delivery time within Germany is 1-3 days, for foreign deliveries it is 5 - 7 days after conclusion of the contract (for agreed advance payment after the date of your payment). Please note that there is no delivery on Sundays and public holidays. If you have ordered items with different delivery times, we will ship the goods in a single shipment as soon as all items are in stock and unless we have not agreed otherwise with you.
As long as your order has not yet been processed and is not yet in the shipping process, we can still adjust your delivery address. Please contact our customer service by phone +49 (0)351 - 32 32 06 67 or by mail firstname.lastname@example.org.
You are welcome to have your order delivered to an address other than your billing address, e.g. your workplace. Simply enter the desired delivery address under the heading "Delivery address".
Yes, but then we issue the invoice with VAT. Please send us a letter with the customs stamp so that we can refund the VAT later.
No, for technical and logistical reasons it is not possible to offer a partial delivery. Especially as far as presale is concerned, mixed orders and partial deliveries with products in stock and products out of stock are not possible. Mixed orders from the current collection and presale are only delivered when all parts are in stock.
Yes, we already deliver to many European and non-European countries. You can see which countries we deliver to by selecting the country overview in the top right corner of "Sprache" or "Language".
The MISSY ROCKZ online shop is available in German and English. We also offer products in Swiss francs, British pounds and US dollars for our customers outside the euro zone. Simply enter your preferred language and currency in the upper right corner “Währung” with the “€” sign of our homepage http://www.missy-rockz.com/.
RETURN, EXCHANGE and REFUNDS
If your MISSY ROCKZ heels don't fit or you don't like them, you can send them back to us and we will exchange them for the desired model or your desired size by sending them back to you free of charge. Please note that we can only take back unused and faultless goods. Please note our right of withdrawal and fill out the return form. Send your return sufficiently franked to our warehouse:
MISSY ROCKZ Logistikcenter
Neudorfer Str. 16
As soon as the item(s) you have returned have arrived at the warehouse and have been checked, the credit or exchange will take place.
You can return your order to us within a 14-day cancellation period. Please note that we can only take back unused and faultless goods. Please fill out the return form and send your return sufficiently stamped to our warehouse:
MISSY ROCKZ Logistikcenter
Neudorfer Str. 16
We will be happy to exchange your shoes for another model. The dispatch of the exchange commodity is naturally free for you. Simply contact our customer service or write us your request on the return form.
Yes, the costs for the return shipment shall be borne by the buyer. MISSY ROCKZ will bear the costs for shipping the exchange goods for you.
Once your return has been processed in our logistics centre, we will refund you using the same method of payment you originally chose. The process usually takes 1-3 days but can take up to 7 days depending on seasonal and promotional conditions. If you do not hear from us or have not received a refund within a week of your return, please contact us at email@example.com.
No, according to our cancellation conditions the buyer bears the direct costs of the return shipment. MISSY ROCKZ will bear the shipping costs for the exchanged goods for you. Since recently, there is the possibility to have the costs for return packages refunded by PayPal up to 12 times a year. Check for this: https://www.paypal.com/de/webapps/mpp/refunded-returns
Despite strict quality controls, it can happen that a shoe is sent faulty or incorrectly. In this case you simply send us a few meaningful photos and a written description of the deficiency to firstname.lastname@example.org. Our service team will then contact you as soon as possible.
CUSTOMER ACCOUNT & MISSY ROCKZ CLUB / NEWSLETTER
This makes sense!
As a member of the MISSY ROCKZ CLUB you will not only get all the news about MISSY shoes & fashion even before they are published in the Socialz on facebook and instagram, no,- you will also get exclusive access to limited offers, as well as secret discounts and competitions!
Become part of the ROCKZ Family, register exclusively and free of charge and don't miss out on any advantages.
Just click on the homepage www.missy-rockz.com and scroll down to the registration area for your VIP membership in the MISSY ROCKZ CLUB and enter your e-mail address. That's it ;)
After your registration for our newsletter you will receive a confirmation e-mail with an activation link. The registration is only successful when you click on this link.
I am looking forward to you!
No, you don't need a customer account to be able to shop at MISSY ROCKZ. We also offer orders without registering an account. Just click on "Order as guest" and enter your e-mail address. However, the registration and a customer account makes your next order easier and you don't have to re-enter all your data every time.
To do this, click on "Login" on our website and then "Forgot password". You then enter the email address you used to register with MISSY ROCKZ and you will receive a link to reset your password.
SERVICES & HELP
If you are satisfied with your order, let others know. Your review will be done within a minute. Simply log into your customer account, call up the article in our shop at https://missy-rockz.com and leave a review.
Leave us also gladly an evaluation with Google here: http://bit.ly/RATE_MISSY_MISSY - with that you would help us very much! You can also rate us on Facebook at http://bit.ly/RATE_FACEBOOK. Thank you, YOUR MISSY ❤